Terms & Conditions
These terms apply when you use this website, buy a workshop, or engage The Productivity Pocket (ABN 59 056 862 149) ("we", "us", "our") for services. By doing so you agree to these terms.
1. Our services
We design, build and support custom workflows, automations and admin systems for businesses, and offer workshops and training. The specific scope, price and timeline for any custom work will be set out in a written quote or proposal. If a quote and these terms conflict, the quote applies.
2. Quotes and payment
- Quotes are valid for 30 days unless stated otherwise.
- Custom builds may require a deposit before work starts, with the balance due as set out in your quote.
- Invoices are payable within 14 days unless otherwise agreed.
- Work outside the agreed scope will be quoted separately before we start it.
3. Your responsibilities
To build a system that works, we need accurate information, access to the relevant tools or accounts, and timely feedback. Delays in providing these may affect timelines. You are responsible for having the right to share any information or data you give us, including details about your customers.
4. Ownership
Once paid in full, you own the workflows, templates and documents we create specifically for your business. We keep ownership of our general methods, know-how and reusable components, and you receive a licence to use them as part of your system. We may describe the type of work we did for you in our marketing without naming your business, unless you agree otherwise.
5. Third-party tools
Many workflows rely on third-party software (for example, email, spreadsheet, accounting or AI platforms). Those platforms have their own terms, fees and availability, which are outside our control. We are not responsible for changes, outages or price increases by those providers.
6. Workshops and digital products
- Workshops and digital resources are for your personal or internal business use only. Please don't share, resell or redistribute them.
- Workshop content is general information and training, not professional, legal, financial or technical advice for your specific situation.
- Because digital products are delivered instantly, we don't offer refunds for change of mind. This doesn't affect your rights under the Australian Consumer Law, including refunds where a product has a major problem.
7. AI tools
Where our work or training involves AI tools, their output can contain errors. Always review AI-generated content before relying on it or sending it to anyone, and don't enter confidential or sensitive information into AI tools without checking how that tool handles your data.
8. Ongoing support
Support and maintenance are provided as set out in your quote or support agreement. Either party may end an ongoing support arrangement with 30 days' written notice.
9. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. To the extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid for those services, and we are not liable for indirect losses such as lost profits or lost data. You are responsible for keeping backups of your important business data.
10. Confidentiality
We keep your business information confidential and only use it to deliver our services. See our Privacy Policy for how we handle personal information.
11. Website
Content on this website is general information only. We aim to keep it accurate but don't guarantee it is complete or current.
12. Governing law
These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms? Email productivitypocket@gmail.com.